Informations
Case Number:
Case Label: : When contacting your support team; reference error ID 87 (Source ID 7)
Date: November 17 2014
Opening Date: November 17 2014
Country: France
Customer:
Exakis Contact: Laurent Teruin
Severity: B
Case Followers:
Microsoft Engineer:
Summary
Resolution Acceptance condition 4
Issue description
When a user try to join a planned meeting he receive the following: « When contacting your support team; reference error ID 87 (Source ID 7) »
Technical information
Client Version: Lync 2010 4.0.7577.4445
After looking at the client Log file we can see tis error:
11/17/2014|10:23:10.583 1F78:1F7C ERROR:
SIP_URL::ParseUrlBase ParseSipUrlParams failed 80004005
11/17/2014|10:23:10.583 1F78:1F7C ERROR:
SIP_URL::InternalInitialize ParseSipUrl(sip:DURET Michael) failed 80ee0012
Resolution Acceptance condition
The case will be considered as « resolved » when the IOS IPAD Client can correctly connect to UCWA and do not have this error
Technical articles
Actions
On a Samsung Android 4.2.2 Galaxy GT-I9195 Lync 2013 Mobile with the same lync user
Résolution
After contacting the Microsoft they invite us to modify the Timeout Value on the Reverse proxy. We did it on our Deny All.
