Informations

Case Number:
Case Label: : When contacting your support team; reference error ID 87 (Source ID 7)
Date: November 17 2014
Opening Date: November 17 2014

Country: France
Customer:
Exakis Contact: Laurent Teruin
Severity: B
Case Followers:

Microsoft Engineer:

 

Summary

 

Informations    1

Issue Description    2

Resolution Acceptance condition    4

Technical articles    4

Actions    4

Technical informations    6

 

Issue description

When a user try to join a planned meeting he receive the following: « When contacting your support team; reference error ID 87 (Source ID 7) »

Technical information

Client Version: Lync 2010 4.0.7577.4445

After looking at the client Log file we can see tis error:

11/17/2014|10:23:10.583 1F78:1F7C ERROR:
SIP_URL::ParseUrlBase ParseSipUrlParams failed 80004005

11/17/2014|10:23:10.583 1F78:1F7C ERROR:
SIP_URL::InternalInitialize ParseSipUrl(sip:DURET Michael) failed 80ee0012

 

Resolution Acceptance condition

The case will be considered as « resolved » when the IOS IPAD Client can correctly connect to UCWA and do not have this error

Technical articles

https://social.technet.microsoft.com/forums/lync/en-US/af71543e-60f9-4622-9065-d232b9680c5c/lync-2010-attendee-conference-issues

 

Actions

 

On a Samsung Android 4.2.2 Galaxy GT-I9195 Lync 2013 Mobile with the same lync user

Résolution

After contacting the Microsoft they invite us to modify the Timeout Value on the Reverse proxy. We did it on our Deny All.